General terms and conditions
1.1 When JADE Safety and Security BV is mentioned in this document, reference is made to JADE Safety and Security BV, registered with the Chamber of Commerce in Utrecht under Chamber of Commerce number: 16039021
1.2 These General Terms and Conditions apply to all legal relationships in which JADE Safety and Security BV acts as a supplier of products, to the exclusion of any other terms and conditions.
1.3 JADE Safety and Security BV does not accept any reservations regarding orders placed by the other party (hereinafter referred to as: the purchaser).
1.4 JADE Safety and Security BV reserves the right to amend these terms and conditions at any time. The customer acknowledges that JADE Safety and Security BV is authorized to amend these Terms and Conditions and agrees to be bound by any such amended Terms and Conditions. In the event of a substantive amendment to the Terms and Conditions, JADE Safety and Security BV will notify all users by email and include the amended Terms and Conditions.
2. Payment
2.1 Payment can be made via Ideal / Credit Card / Paypal account / Klarna or bank transfer.
2.2 Purchases on account can be made after consultation.
JADE Safety and Security BV is also entitled, in addition to the principal amount and interest, to claim from the buyer all costs, both judicial and extrajudicial, incurred as a result of the defaulted payment, including the costs of a lawyer, attorney, agent, bailiff, and collection agency. If the buyer is found to be in default, JADE Safety and Security BV is entitled to charge the actual costs, plus a reasonable amount for office expenses.
3. Prices
3.1 All prices listed on the website www.jadesafety.com are subject to typographical errors.
3.2 All prices stated on the website www.jadesafety.com are stated inclusive and exclusive of VAT.
3.3 All prices stated on the product page on this website www.jadesafety.com excludes shipping costs.
3.4 An offer from JADE Safety and Security is deemed non-binding, unless expressly agreed otherwise in writing. Offers are subject to product availability. JADE Safety and Security reserves the right to terminate the agreement.
3.5 While JADE Safety and Security will exercise due care in formulating its offers, including price lists and other information that may (or may in the future) indicate any (potential) legal relationship between the supplier and the purchaser, the purchaser can never derive any justified confidence regarding the accuracy of the information contained therein, unless expressly agreed otherwise in writing. All images, drawings, information regarding weights, dimensions, colors, etc. are approximate only. Deviations from reality cannot give rise to compensation and/or termination.
4. Delivery
4.1 Delivery within the Netherlands only. International delivery upon request.
4.2 JADE Safety and Security BV cannot guarantee the availability of all products. In the event of a shortage, the customer will be notified and the amount paid will be refunded.
4.3 JADE Safety and Security BV will initiate delivery within 5 business days, but is also entitled to deliver in installments. Any additional costs for subsequent delivery will be borne by JADE Safety and Security BV.
4.5 Deliveries are only made to persons aged 16 years or older.
5. Liability
5.1 JADE Safety and Security BV is not liable for damage caused by the purchase and/or use of supplied products.
5.2 JADE Safety and Security BV is not liable for damage caused during shipment of the delivered products.
5.3 The delivery time stated in 4.3 is an indication only and not a deadline. JADE Safety and Security BV is never liable for damages resulting from exceeding this delivery time.
6. Exchanges / returns
6.1 Exchanges without stating a reason are possible if the delivered product is in its original condition and the delivered product is returned to JADE Safety and Security within 10 working days of delivery.
6.1.1 Costs arising from the above-mentioned desired exchange (for example shipping costs) will be borne by the buyer.
6.3 Returns can be sent to the following address:
Active Ants
Borchwerf 5
4704 rg roosendaal
6.4 Returns are possible if the product is in its original condition and is returned to JADE Safety & Security within 10 business days of delivery. The purchase price of the product will then be refunded to you within a few days.
6.4.1 Costs arising from the above-mentioned desired exchange (for example shipping costs) will be borne by the buyer.
6.5 Damaged delivery : If the delivery is damaged, please contact us on 030-2271000 or email us at sales@jade-bv.nl
We'll likely ask you to take a photo of the product and send it to us. Our representative will provide you with a reply number to which you can return the product free of charge.
After consultation, we will send you a new product.
We apologize in advance for any inconvenience.
7. Shipping costs
7.1 JADE Safety and Security calculates shipping costs per order. These costs depend on the type and quantity of products and can be found on this website.
8. Complaints (warranty)
8.1 The buyer is obligated to thoroughly inspect the delivered goods for defects immediately upon delivery and, if any are found, to notify JADE Safety and Security in writing immediately. If the buyer does not notify JADE Safety and Security of any defects that could have been detected upon thorough inspection within five days of the delivery date, the buyer is deemed to have accepted the condition of the delivered goods, and any right to make a complaint shall lapse.
9. Compensation
9.1 JADE Safety and Security can only be held liable for damage that is attributable to its intent or gross negligence, or that arises from circumstances for which it is responsible under mandatory law, and its liability will never exceed the value of the sales price.
9.2 Circumstances that are not at the risk of JADE Safety and Security include: strikes, lockouts, illness, import, export, and/or transit bans, transport problems, failure of suppliers to meet obligations, production disruptions, etc.
10. Cancellation of orders
10.1 Free cancellation of an order confirmed by us is only possible within 24 hours.
10.2 If the period specified in 4.3 is exceeded by more than two weeks, the buyer has the option to cancel the order free of charge. However, the buyer must always indicate in writing that the order must be cancelled.
Privacy: JADE Safety and Security values your privacy. The following sections explain how we handle your information when you use our online store.
Information Collection and Use: JADE Safety and Security is the sole owner of the information collected through this site. We do not sell, share, or rent this information to others. We do collect user information in various places within our online store.
Registration: To order items or receive the newsletter, users must provide JADE Safety and Security with personal information such as their email address, date of birth, or gender. This information is used solely to deliver the items or send the requested newsletter.
Cookies: A cookie is a piece of information stored on the user's hard drive that contains information about the user. The cookie is only used while the reader is on the site and is deleted when the reader leaves the site. Cookies are used for logged-in users so they don't have to re-enter their password every time they navigate to another page.
Log Files: We use IP addresses to analyze trends, administer the site, and track the popularity of content. IP addresses are not linked to personally identifiable information.
Links. Our online store contains links to other sites. However, we cannot be held responsible for the privacy practices of these third parties. We recommend that you read the privacy statements on each other website you visit as soon as you leave this site. This statement applies solely to information collected through this website.
Special Offers Occasionally, we send out special offers regarding new arrivals, extra discounts, etc. Our readers who find this offensive can unsubscribe at any time.
Deleting/Changing Personal Information If a reader's personal information changes or if they no longer wish to use our online store, they can enter it themselves or we can do so. To do so, please send an email to
Staying informed about changes. If we decide to change this privacy statement, we will publish it on our homepage for a period of time. If at any time we wish to use personal information of an individual, registered user for purposes other than those outlined in this statement, we will first request written permission via email to that reader.
Warranty
We offer a 10-year warranty on manufacturing defects on our own brand (PRIMA / Dorrenhaus / Keyi) door closers.
Production errors include the following cases.
- cracks in metal
- stuck internals
- break the door closer's axle
- seizing of the bearings.
Oil leakage is not covered by the standard warranty.
If you have an oil leak, please contact us.
Our technical department will then determine whether this is covered by the warranty.
JADE Safety&Security BV
VAT: NL 0046 77 286 B 01
Chamber of Commerce number: 16039021